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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Scott Hull

October 2, 2025

5  out of  5
rating by Scott Hull
"I have only had to contact Terri Conley twice over the past couple years on my insurance needs or questions. Both times she has been nothing short of kind, thorough and very informative!! Very happy with her and her associates."
We responded:
"Thanks for the kind words, Scott. I am glad we were able to assist you with your insurance needs and that you had such a positive experience! Thank you for allowing us to be your State Farm Agency!"
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Shelley Howe

August 21, 2025

5  out of  5
rating by Shelley Howe
"Summer has been assisting me with moving a few of our life insurance policies to this office from a different State Farm agent in another state, to better manage them from here. There were a couple of hoops to go through to get that completed, but Summer was attentive and detailed and we were able to complete the task. She is always courteous and professional. I would recommend this office to anyone that would like good service from their insurance agent and team."
We responded:
"Thank you, Shelley for sharing your great experience! I'm happy to hear that Summer was able to assist you effectively. It's great to know she was thorough and helpful throughout the process. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Josue Perez

July 3, 2025

5  out of  5
rating by Josue Perez
"Aimee Cartwright helped me switch over my insurance coverage, she was great and the experience was easy and quick. Highly recommend her for all your insurance needs. 10/10 service!"
We responded:
"HI, Thanks so much for allowing us to care of your insurance needs. Roger will be dropping off something to you next week. "
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Shelby G

May 29, 2025

5  out of  5
rating by Shelby G
"Summer at State Farm helped us so much with our auto insurance and also helped us get some amazing quotes for health and life insurance. If you’re in need of anything call her or anyone at State Farm they are always a pleasure to work with!! Thank you Summer!!!"
We responded:
"Shelby, Thank you for your awesome review. Summer is a keeper! We appreciate you and your family's business. We strive to make all your insurance needs seamless and stress free. Thank you for allowing us to be YOUR agency!"
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Valerie Tillmon

May 12, 2025

5  out of  5
rating by Valerie Tillmon
"Summer Cartwright was amazing. We have a mutual client and she took care of everything that was needed in a timely manner. She was very professional and went above and beyond my expectations."
We responded:
"I am thrilled that Summer provided you with a great experience. Thank you!"
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Derrick Hartline

December 10, 2024

5  out of  5
rating by Derrick Hartline
"I am very happy with the service provided by Terri Conley and State Farm. We suffered roof damage in a recent storm. Terri reached out to us, handled our case personally, and quickly and simply facilitated our roof replacement. We compare rates every 6 months just to assess costs, and nobody can insure us for less. The personal touch and genuine care Terri provides give my family sick peace of mind. I’m very grateful to have found such stellar service and quality support locally."
We responded:
"I am very grateful for you and Brandie! Thank you for trusting us with all your insurance needs."
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H. Rachel Revell

November 14, 2024

5  out of  5
rating by H. Rachel Revell
"Fantastic bunch of people! They'll go out of their way to help their clients. Cannot recommend enough. Jack, especially, helped resolve my claim and made the process simple."
We responded:
"Hi Helen, So thankful to be YOUR insurance agency! And Claim time is game time. Happy we met your expectations. "
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Ray Brockette

November 8, 2024

5  out of  5
rating by Ray Brockette
"I would like to thank Terri Conley State Farm and her team especially Ivy Robb. Ivy not really helped us out with our claim, but, more importantly she was always asking how everyone was and how they were feeling, and keeping me informed as to where we were in our claim process. The best insurance agency I’ve ever had. Customer service is beyond exceptional she was always available to take my calls, any questions she had them taken care of asap, they have true passion for their clients . Thanks again Ivy."
We responded:
"Ray, Thank you so much for the awesome review of the office and especially for Ivy. She is a huge asset to my office. Thank you for trusting us for your insurance....I know you have choices....thanks for choosing us!"
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Chelsea

November 6, 2024

5  out of  5
rating by Chelsea
"This office is truly the best, I've talked to multiple agents and office staff all the way from Terri herself to Jack and Ivy. They are all amazing and go the extra mile to make sure I'm getting the best policy for the best price. I have never been happier with any other insurance company like i am with them. Highly recommend this office!"
We responded:
"Thank you, Chelsea. You truly make our job easy! Thank you for allowing us to be YOUR State Farm agency."
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Gayle Tippett

October 27, 2024

5  out of  5
rating by Gayle Tippett
"Terri and her team are the best!!!"
We responded:
"Thank you for trusting us with all your insurance needs. Enjoy that new roof too. We appreciate YOU!"
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Charissa Lighthall

August 12, 2024

5  out of  5
rating by Charissa Lighthall
"Terri Conley State Farm is BY FAR the best insurance agency I’ve ever had. Customer service is exceptional , any questions they’ll get you taken care of in a heartbeat, a clear passion for their clients . I’ll never go anywhere else. Easy to file a claim if needed and they always give max effort. A+ Company !!"
We responded:
"Rissa you are the best! Thank you for allowing us to handle all your insurance needs. "
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Tanya Sasser

July 12, 2024

5  out of  5
rating by Tanya Sasser
"When you think about meeting someone - you obviously have met them in person at some point. I met Terri over a phone conversation, and we instantly became very close friends. That was over 32 years ago. She has been a superb agent to my family and friends. State Farm has a gem that is irreplaceable."
We responded:
"Tanya, thank you so much for the kind words. I am very thankful that we become friends so many years ago. Thank you for your continued support and trust."
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Nicole Fisher

June 20, 2024

5  out of  5
rating by Nicole Fisher
"AIMEE CARTWRIGHT has been so great at helping me and my family navigate our insurance needs! Insurance can be very frustrating and confusing…. But not when dealing with Aimee! She is friendly, highly knowledgeable, always available, quickly responsive, efficient, and always goes above and beyond to ensure that we are not only properly insured, but also getting the best available rates! Ask for Aimee when you go into the office or call! You won’t be sorry!"
We responded:
"HI, Thank you so much for trusting us and Aimee with all your insurance needs. Aimee is a great asset to the office and our customers. Thank you again."
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Dale Logan

May 22, 2024

5  out of  5
rating by Dale Logan
"EVERYONE at The Terri Conley State Farm Insurance Agency in Lake Placid, Florida is NOT OK, or GOOD. They ALL are knowledgeable experts who engage themselves with me and the friends I've recommended to them, so IMO, they are consistently attentive to the needs of all who they work with. Even if on the rare occasion all agents are out of the office or busy otherwise, JACK is more often than not, at his desk always happy & pleasant, asking how he can help, finger poised over that keyboard, ready to find answers online! In my 3 yrs residing in Lake Placid, Jack has been such a great man to navigate the various processes from making payments to filing claims. I suggest to anyone I meet in town to check out Terri Conley's State Farm office."
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Savannah Chancey

May 22, 2024

5  out of  5
rating by Savannah Chancey
"I ended up switching insurance companies with the help of Aimee! She was so knowledgeable and made the process so easy. I would recommend having her help you for ALL of your insurance needs!! Thank you again!!"
We responded:
"Savannah, thank you for sharing your positive experience with Aimee at our office! We are delighted to hear that she provided you with excellent service and made the process so easy. We appreciate your recommendation and look forward to assisting you. -Terri"
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Sonja Bennett

May 21, 2024

5  out of  5
rating by Sonja Bennett
"I am searching for homeowner's insurance and Aimee Cartwright was very responsive and professional. She sounded very willing to help and answered all my questions."
We responded:
"So happy your interaction with Aimee was professional and worthy of a 5-star review. Thank you, Sonja."
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Sheena Deemer

May 21, 2024

5  out of  5
rating by Sheena Deemer
"I had the pleasure of working with Amie at State Farm Insurance, and I couldn't be more satisfied with the service I received. Amie was knowledgeable, friendly, and went above and beyond to help me find the best insurance coverage for my needs. Her attention to detail and dedication to customer satisfaction truly set her apart. I highly recommend Amie for anyone looking for exceptional service and peace of mind. -"
We responded:
"Sheena, thank you so much for your kind words about Aimee. We're thrilled to hear that she provided you with a great experience, making the process of switching insurance companies easy. Your satisfaction is our priority, and we are grateful for the opportunity to be YOUR agency. -Terri"
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Lindsay Norris

May 21, 2024

5  out of  5
rating by Lindsay Norris
"Aimee helped me with my auto insurance. She was very kind and knowledgeable. I would recommend for everyone to work with her if you are needing insurance."
We responded:
"Lindsay, thank you for your kind words about Aimee! We are so happy that she provided you with a great experience. We are grateful for your business. -Terri"
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Stephen Norris

May 21, 2024

5  out of  5
rating by Stephen Norris
"Aimee Cartwright was wonderful to work with, she is very helpful, gets things done quickly and efficiently. I highly recommend her for all your insurance needs!"
We responded:
"So happy that Aimee gets things done quickly and efficiently. Stephen. Thank you for your confidence in us to handle all your insurance needs. -Terri"
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Michelle Castaline

May 20, 2024

5  out of  5
rating by Michelle Castaline
"The State Farm team in Lake Placid Florida are amazing as they are always ready to help and support. They treat every client with the upmost respect and focus on each client's individual needs. Additionally, the team lead by Terri Conley provides expert advice on planning for the future and the best options to reduce risk as a family or single household. I am so pleased to work with such a professional team in the best town of Lake Placid, Florida."
We responded:
"Thank you for your glowing review, Michelle! We are pleased that our expert advice and recommendations have been helpful. We are grateful for your 5-star review and look forward to assisting you in the future. - Terri"
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Sylvia

May 20, 2024

5  out of  5
rating by Sylvia
"Jack is Awesome!! Very Friendly and so passionate with his work!!"
We responded:
"Thank you, Sylvia. Jack is definitely passionate about insurance and providing the best customer service to all. "
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Brittany

May 20, 2024

5  out of  5
rating by Brittany
"Aimee, is always so great at assisting me! Whatever I need! She’s super professional and sweet! Huge thank you to her!"
We responded:
"Brittany, I'm thrilled to hear about your wonderful experience with Aimee. Looking forward to assisting you in you in the future. -Terri"
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Cori Secretary

May 20, 2024

5  out of  5
rating by Cori Secretary
"Great office, great staff and THEY ACTUALLY CALL YOU BACK! Great customer service always from Terri, Jack and staff!"
We responded:
"Thank you for your awesome review, Cori. We are grateful for your 5 Star review and look forward to assisting you further. Terri"
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dana conley

May 20, 2024

5  out of  5
rating by dana conley
"Love the owner! Always on top of everything and available when needed."
We responded:
"Dana, thank you for sharing your positive experience with us. - Terri"
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Lesley Capen

May 20, 2024

5  out of  5
rating by Lesley Capen
"We have been insured with State Farm for many years. When we moved to Florida we found this office in Lake Placid. They have all been so nice and helpful with getting everything switched over. Highly recommend these folks to anyone in that area."
We responded:
"Leslie, I am so happy that we were able to make the move to Florida easy. Thank you for recommending our office to others. We look forward to assisting you further. --Terri"